ORVESTRA · WIKI

Corrections, reversals and refunds

Do not delete and recreate a paid invoice to correct a mistake. Before issuing, use the available charge correction and enter a reason. After issuing, an authorised user uses the appropriate full or partial reversal and, where needed, a replacement invoice.

An invoice reversal and a money refund are separate actions. Record only a refund already made, with its reason, method and amount within the available credit. Resolve any earlier submission or refund with an unknown outcome before creating another.